What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    JotForm Support

    User billing page not updated regardless of information update

    Asked by seth on July 24, 2017 at 04:08 AM

    User's last payment is not displayed on the account billing page(FastSpring- Sassy):

    Subscription ID: INT160810-1942-90443S

    Bi-yearly payment received on 10th of July 2017.