What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Cancel my upgrade

    Asked by Leslie301 on July 24, 2017 at 07:36 AM

    Hi guys,

    I failed to cancel my upgrade on time and we just got charged.  Any chance you can cancel the subscription and refund the amount?

    Thank you so much in advance!

    Leslie Waters

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    JotForm Support

    Answered by david on July 24, 2017 at 11:35 AM

    I sent a request to refund your last payment and cancel the subscription.  You should see a refund of $19.00 posted to your PayPal account within the next 5-7 business days. 

    To ensure your subscription is cancelled, please cancel the subscription from your PayPal account:

    https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription