- Leslie301Asked on July 24, 2017 at 07:36 AM
I failed to cancel my upgrade on time and we just got charged. Any chance you can cancel the subscription and refund the amount?
Thank you so much in advance!
- JotForm SupportdavidAnswered on July 24, 2017 at 11:35 AM
I sent a request to refund your last payment and cancel the subscription. You should see a refund of $19.00 posted to your PayPal account within the next 5-7 business days.
To ensure your subscription is cancelled, please cancel the subscription from your PayPal account: