Cancel my upgrade

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    Leslie301
    Asked on July 24, 2017 at 07:36 AM

    Hi guys,

    I failed to cancel my upgrade on time and we just got charged.  Any chance you can cancel the subscription and refund the amount?

    Thank you so much in advance!

    Leslie Waters

  • Profile Image
    david
    Answered on July 24, 2017 at 11:35 AM

    I sent a request to refund your last payment and cancel the subscription.  You should see a refund of $19.00 posted to your PayPal account within the next 5-7 business days. 

    To ensure your subscription is cancelled, please cancel the subscription from your PayPal account:

    https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription