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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am unable to view download full report links in all emails

    Asked by Paul Valois  on July 24, 2017 at 09:00 AM

    Received your reply asking to share form.  Have to initiate a password reset to login, but haven't received the E-Mail yet after some time.  I'm with IT and rarely log into Jotforms.

    Again, none of the "download full report" links in the E-Mails are working.  Even older E-Mails from a month ago that were working at the time.  Here's one of the URL's that fail.  http://www.jotform.com/pdf-submission/3764707583029342496

    Please note that from all I can gather, the form for E-Mail submissions has not been changed on our end.



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    JotForm Support

    Answered by AIDAN on July 24, 2017 at 12:15 PM

    As you did not provide us with the form ID or URL or account username, I couldn't inspect your account to see if you have the privacy settings related to submissions require login or not, so here is how you can check that:

    1. Login then open your account settings page: https://www.jotform.com/myaccount/settings

    2. In the "Privacy" section make sure you do not require login in order to view submissions:

    I hope this helps. If you need further assistance please let us know. Thank you.