What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What happens if a Starter package user exceeds the 100 submission limit?

    Asked by CLMBELL on July 24, 2017 at 09:41 AM

    The topic says it all really. With a couple more questions.

    Does JotForm inform the user when the submission limit has been reached, perhaps with the option to upgrade?

    Is it possible to upgrade for the three months the forms will be in use and then downgrade for the following 9 months when they're not and then rinse and repeat?

    Thanks.

     

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    JotForm Support

    Answered by Kiran on July 24, 2017 at 12:27 PM

    If the free subscription plan exceeds 100 submissions limit, the forms shall be disabled and it is required to upgrade the account

    Does JotForm inform the user when the submission limit has been reached, perhaps with the option to upgrade?

    The user will be notified by email and a notification will be displayed on your account to upgrade your account when the account has reached 80% of any of the limits for the account. 

    Is it possible to upgrade for the three months the forms will be in use and then downgrade for the following 9 months when they're not and then rinse and repeat?

    You may upgrade and downgrade your account as per your requirement. However, please note that when the account upgraded/downgraded respective plan limits are applied automatically to the account. If you have more submissions than the Free plan, when you downgrade to free you'll be required to delete the submissions to clear the space.

    Hope this information helps!