What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Go over submission limit

    Asked by NNWestcffd on July 24, 2017 at 10:21 AM

    We have a once a year event that is getting close to our 1000 submission limit. This is by far our biggest event and is the only event we have that gets even close to 1000 submissions. What happens if we go over the 1000 submission limit? We just don't want to upgrade to a plan that would give us 10,000 which we would never use. Thanks. 

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    JotForm Support

    Answered by Jan on July 24, 2017 at 01:03 PM

    You will be notified via email once you are about to reach or exceeded the monthly limits. The email message will recommend you to upgrade to the next plan. If you don't, then your account will be in over-limit status. This means that the forms will be disabled.

    You can wait for the submission counter to reset back to 0. It resets every 1st day of the month.

    You can increase your submission limits by performing these tasks. Please check this link: https://www.jotform.com/myaccount/getMore.

    Hope that helps. Thank you.