What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Sub Users can not see any forms.

    Asked by campbellhc on July 24, 2017 at 10:27 AM

    I have two sub users on my account. Neither of them can see any forms and they both have full access. 

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    JotForm Support

    Answered by Rose on July 24, 2017 at 10:40 AM

    We are sorry for this inconvenience. 

    The problem should be fixed now. Could you please check and let us know if the issue still persists on your side?

    Thank you in advance for your understanding. 

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    Answered by campbellhc on July 24, 2017 at 10:45 AM

    Thanks for the quick response and solution. Both sub users can now see all of the forms.

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    JotForm Support

    Answered by Kiran on July 24, 2017 at 10:49 AM

    Thanks for the confirmation.If you notice any further issue, please do let us know. We will be happy to take a look again. 

    Thanks!