What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    HIPAA Compliance

    Asked by NGHS on July 24, 2017 at 10:32 AM

    Trying to make a decision for the next fiscal year.

    FormStack says they offer forms that are 100% HIPAA compliant. They are very transparent about that. 

    The only thing I can see that JotForm offers in terms of HIPAA compliance is that your service can be used in a HIPAA compliant way (https://www.jotform.com/answers/333046-Is-JotForm-HIPAA-Compliant )

    What more can you offer in terms of HIPAA compliance than this article? Is JotForm currently obtaining a certification for this?



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    JotForm Support

    Answered by david on July 24, 2017 at 12:58 PM

    We can work with enterprise level users to ensure compliance:


    However, with our standard forms and subscriptions, compliance would be up to the user.  We do not enforce compliance on our end for regular accounts.  This is pretty much the exact same as what Formstack is offering as far as I can tell.  Their base subscriptions do not include HIPAA compliance and do require different usage.

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    Answered by NGHS on July 24, 2017 at 06:26 PM

    Thanks, David. How does JotForm work with enterprise level users to ensure compliance?

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    JotForm Support

    Answered by EltonCris on July 24, 2017 at 09:34 PM

    Our team who handles Enterprise customers will be able to answer your question. Please use the contact page here https://www.jotform.com/enterprise/

    As stated on that page, for Enterprise customers, Agreement Customized Business Associate Agreements (BAA) are available upon request.

    Thank you!