What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Sub users can't see the shared forms

    Asked by IHCDA on July 24, 2017 at 10:33 AM

    Our sub accounts are unable to see the forms to which they've been given permission.  Only the main account can see any of the forms.

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    JotForm Support

    Answered by Rose on July 24, 2017 at 10:42 AM

    We are sorry for this inconvenience. 

    The problem should be fixed now. Could you please check and let us know if the issue still persists on your side?

    Thank you in advance for your understanding. 

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    Answered by IHCDA on July 26, 2017 at 09:43 AM
    Yes, it seems to be working now. Thanks!