What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Where are my submissions going afer submitting the form?

    Asked by ktmarkley on July 24, 2017 at 11:23 AM

    2.  I created one form with PayPal integration for payment of membership dues.  Then I cloned that form to create one that people could pay by mailing a check.  But the submit button on the 2nd one takes the user to Pay Pal.  How do I remove the PayPal integration? 


    3.  The two forms I've tested don't seem to go anywhere.  They are not on form submissions on Jotform.  But, since both forms now go to PayPal when submitted, I'm wondering if the PayPal transaction has to be completed before the form is submitted.   In testing the forms, I back out of PayPal without making a payment.  If that's not the case, I must be missing something obvious.  Why else would the form data not be submitted?

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    JotForm Support

    Answered by Kiran on July 24, 2017 at 11:41 AM

    How do I remove the PayPal integration? 

    You may remove the PayPal integration on the form by removing the PayPal field on the form.

    If you want the same products to be displayed for check payment, you may consider replacing PayPal field with Purchase Order field on the form. Once you add the Purchase order field after removing PayPal field, the same products shall be added automatically to the purchase order field.

    Why else would the form data not be submitted?

    I believe you must be closing the form after redirecting to PayPal without making the payment. In this case, the form submissions should be displayed in the incomplete payments.

    The submissions received with successful payment from PayPal will only be displayed in the actual submissions. However, you may complete the incomplete submissions but the payment will not be processed. Please go through the FAQs of incomplete PayPal submissions for more information.


    If you have completed the payment using PayPal and still the submissions are not displayed, please let us know the form so that we can take a look again.