What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Duplicate email submissions

    Asked by District491 on July 24, 2017 at 12:05 PM

    When the parents are filling out the form I'm receiving 2 submissions.  How can I change that?

    Page URL:
    https://form.jotform.us/71617849989177

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    JotForm Support

    Answered by Jan on July 24, 2017 at 01:55 PM

    It is possible that the user submitted the form twice. We do have tools or ways to prevent duplicate submissions.

    1. You can set a Unique Submission in your form. This will prevent multiple submissions from the same IP or same browser. Here's a guide: How-to-Set-Unique-Submissions-on-a-Form.

    2. You may also set a Unique Question so that the same value entered in the field will not be allowed to submit anymore. Here's a guide: How-to-set-Form-Limits-Based-on-a-Unique-Question.

    3. Insert a Captcha field in your form. This will prevent automatic submission in your form. The user needs to manually enter the correct value in order to submit the form.

    Hope that helps. Let us know if you need further assistance. Thank you.