What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why are the quiz takers not getting a confirmation email?

    Asked by NCChrdept on July 24, 2017 at 12:43 PM

    We recently started noticing that our employees are not receiving a conformation email after passing a quiz. How do we get this to stop happening? I checked all of the settings and they seem to be right.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kevin_G on July 24, 2017 at 02:43 PM

    I have checked your form and noticed that your email is conditionally sent, please do note that the email will not be sent if the conditions are not met. 

    I also noticed that you have not specified the email address where the quiz results will be sent to:

    I would suggest you add the recipient in the "Email results to" section, this way he/she receives the quiz results as well. Also, do note that the emails sent through the quiz app cannot be conditionally sent.

    Please, test it again and let us know how it goes.