What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Not able to login to my account

    Asked by Ashley Rountree  on July 24, 2017 at 01:12 PM



    All three of my forms are not appearing and are showing a "Form Not Found- Form is Disabled" alert. I've tried disabling and enabling the forms, but to no progress. 

    Also, I logged out of my account to see if perhaps logging back in would solve the issue, but now my account has been "autosuspended". I need help with this as well.

    I have not published these forms yet, so they are not able to be viewed on our website. I'm waiting for our non-profit status to be completed to move forward with purchasing an upgrade that deletes the JotForm logo at the bottom of each form.

    I've attached photos of the alerts I'm currently receiving in hopes that we can get these problems resolved. 


    Thank you in advance for your assistance. 


    Ashley R.

  • Profile Image
    JotForm Support

    Answered by John_Benson on July 24, 2017 at 02:47 PM

    Your account got automatically suspended by our anti-phishing filter tool. Upon investigating your form, I did not see any fields that violate our terms of use.

    Sorry for the inconvenience.

    I have now activated your account back in good status. You can now use your account and manage your forms properly.

    I hope that helps. Thank you.