What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Update billing to regular credit card not through PayPal.

    Asked by fsoulja on July 24, 2017 at 01:41 PM

    Is it possiable to update my billing to just a credit card instead of going through paypal?

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    JotForm Support

    Answered by Kiran on July 24, 2017 at 03:23 PM

    I see that your account is currently holding Bronze monthly subscription plan and it is due to renew on Aug 16, 2017. If you want to update the payment information to a credit card, it is required to cancel the current subscription that is being paid through PayPal. Once the account is downgraded to Free or at the end of the current subscription period, you may upgrade your account to Bronze again using Credit card.

    Please follow the steps below in order to cancel your Paypal Subscription:

    1. Log into your PayPal account

    2. Find the latest payment you made to us

    3. Click on your subscription number

    4. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be charged again. But your account will hold Bronze status until your next billing date.  

    Hope this information helps!