- fsouljaAsked on July 24, 2017 at 01:41 PM
Is it possiable to update my billing to just a credit card instead of going through paypal?
- JotForm SupportKiranAnswered on July 24, 2017 at 03:23 PM
I see that your account is currently holding Bronze monthly subscription plan and it is due to renew on Aug 16, 2017. If you want to update the payment information to a credit card, it is required to cancel the current subscription that is being paid through PayPal. Once the account is downgraded to Free or at the end of the current subscription period, you may upgrade your account to Bronze again using Credit card.
Please follow the steps below in order to cancel your Paypal Subscription:
1. Log into your PayPal account
2. Find the latest payment you made to us
3. Click on your subscription number
4. Click on "Cancel Subscription" button.
When you cancel your subscription you will not be charged again. But your account will hold Bronze status until your next billing date.
Hope this information helps!