What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Locked out of my account

    Asked by Mark Gray  on July 24, 2017 at 02:04 PM

    I can't get logged into my account.  Each time I attempt to sign in, I get a "AutoSupended" error message.

  • Profile Image
    JotForm Support

    Answered by david on July 24, 2017 at 03:41 PM

    It looks like our phishing detector mistook one of your forms for a phishing form.  I checked both your forms and they do look to be within our terms of use. 

    I activated your account and whitelisted your forms.  The forms should be usable once again.