What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My form says it is disabled when I try to preview it even though I have set it to "enabled" in settings

    Asked by rrivera1 on July 24, 2017 at 02:23 PM
    Screenshot
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    JotForm Support

    Answered by Kiran on July 24, 2017 at 03:53 PM

    I see that the account is auto-suspended by our anti-phishing system which is strict to scan each form to calculate the probability of phishing activities. It is not allowed to create login forms or collect sensitive information like Credit card numbers, etc through JotForm. Such forms are considered as phishing forms and associated accounts are automatically suspended. Please refer to our Terms of usage for more information on phishing.   

    I have checked your forms and they are clean and normal. I have activated your account and you should be able to access your forms normally. We are sorry for the trouble caused.  

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    Answered by emmasemmens on July 24, 2017 at 08:00 PM

    Thank you for your help.  Very new to this!