What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am not receiving my emails with my form

    Asked by nittany on July 24, 2017 at 02:48 PM

    I have submitted this issue a couple of times and never have heard anything back.  We have had a form come to Jotform but the form never reached our email.  PLEASE CALL ME as I cannot find a number to call you.  We are a paying customer and don't feel this should be an issue.

    570-748-6611 x.107  or direct at 570-616-0402


    Thank You

    Amy Hanley

    Nittany Travel

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    JotForm Support

    Answered by BDAVID on July 24, 2017 at 04:18 PM

    Unfortunately, we do not have support over the phone. However, we will be glad to assist you through this thread.

    What is the form in which you are not longer receiving email notifications? Please check your spam folder, if you find the notifications there, make sure to mark them as NOT SPAM.