Support forum thread links not working

  • adenachung
    Asked on July 24, 2017 at 3:40 PM

    I was reading the support article on enabling auto-fill on forms, and I saw a few links under "Related Forum Questions" in the left sidebar that appear to be pertinent to some questions I have, but when I click on these links, they redirect to the "My Forms" page. I'm pasting the URLs here:

    https://www.jotform.com/answers/1199578-Save-form-and-continue-later-session-is-not-working

    https://www.jotform.com/answers/1195680-Session-Continue-Later-Issue-with-form-not-saving

    Is there a way to access this support forum content?

    Thanks!

  • Jan
    Replied on July 24, 2017 at 5:17 PM

    The links you provided are private threads. This means that only JotForm staff and the user who opened that thread can view it.

    If you have any issues related to the Save and Continue function, please let us know so that we can assist you. 

    You might want to check this guide as well: How-to-Save-Forms-and-Continue-Later

    Hope that helps. Thank you.

     

  • adenachung
    Replied on July 24, 2017 at 10:47 PM

    Got it. Seems like maybe not showing the links to users who aren't privy to those threads would be less ambiguous? Or you could redirect to a page that says "The link you clicked on is a private thread."

    Just a couple suggestions to make the flow a little more coherent for the user.

    Thanks for the explanation and the quick response!

  • liyam
    Replied on July 25, 2017 at 3:06 AM

    Thank you for your suggestion, adenachung. It definitely does make sense for one to be able to be notified of the status of the thread and not be redirected to an error page. I will have this recommendation to our developers. 

    Thanks and warm regards.