What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Support forum thread links not working

    Asked by adenachung on July 24, 2017 at 03:40 PM

    I was reading the support article on enabling auto-fill on forms, and I saw a few links under "Related Forum Questions" in the left sidebar that appear to be pertinent to some questions I have, but when I click on these links, they redirect to the "My Forms" page. I'm pasting the URLs here:

    https://www.jotform.com/answers/1199578-Save-form-and-continue-later-session-is-not-working

    https://www.jotform.com/answers/1195680-Session-Continue-Later-Issue-with-form-not-saving

    https://www.jotform.com/answers/1195052-Save-and-Continue-Later-Why-entered-data-is-not-saving

    Is there a way to access this support forum content?

    Thanks!

  • Profile Image
    JotForm Support

    Answered by Jan on July 24, 2017 at 05:17 PM

    The links you provided are private threads. This means that only JotForm staff and the user who opened that thread can view it.

    If you have any issues related to the Save and Continue function, please let us know so that we can assist you. 

    You might want to check this guide as well: How-to-Save-Forms-and-Continue-Later

    Hope that helps. Thank you.

     

  • Profile Image

    Answered by adenachung on July 24, 2017 at 10:47 PM

    Got it. Seems like maybe not showing the links to users who aren't privy to those threads would be less ambiguous? Or you could redirect to a page that says "The link you clicked on is a private thread."

    Just a couple suggestions to make the flow a little more coherent for the user.

    Thanks for the explanation and the quick response!

  • Profile Image
    JotForm Support

    Answered by liyam on July 25, 2017 at 03:06 AM

    Thank you for your suggestion, adenachung. It definitely does make sense for one to be able to be notified of the status of the thread and not be redirected to an error page. I will have this recommendation to our developers. 

    Thanks and warm regards.