What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form is not publishing

    Asked by apaulklopez on July 24, 2017 at 04:04 PM



    My form is not loading properly. It says it is disabled. However, I checked my setting and its enabled. Please help.

    Page URL:

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    JotForm Support

    Answered by aubreybourke on July 24, 2017 at 04:27 PM

    Your account was autosuspended for collecting usernames. Users are not allowed to collect usernames/passwords/credit card details. That goes against our terms of use

    The good news is that we should be able to reactivate your account once the offending fields are removed.