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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why do I have to type the captcha text twice?

    Asked by zuiderburen on January 20, 2011 at 04:02 PM

    I make use of the iframe option to embed the forms I created in my website. My forms do include a captcha image. Sometimes when I fill out a form and submit it after I typed the captcha text another captcha image appears. In order to submit the form I need to type again a captha text. I faced this issue in different browsers and I am really sure the captcha text was correct. How can I solve this?
    The forms are embedded at http://www.zuiderburen.com/toernooitest.html. Thanks for your help. 

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    JotForm Founder

    Answered by aytekin on January 21, 2011 at 10:24 AM

    If you don't enter the captcha text correctly, instead of asking the user to go back and possibly lose the data entered, we ask user to only and only enter the captcha again. That's why you sometimes get it again. 

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    Answered by mevlearn on September 08, 2011 at 10:23 AM

    I have the same problem. Maybe the reason is, that you have to enter your data fast, not wait to long. Otherwise the captcha gets out of date and has to be refreshed.

    The problem I have is, that the new captcha is on a new page. So if you have a long form, the user first sees nothing and first has to scroll to the top to see the captcha. But some users believe, because they see nothing, that everything is okay and don't make the second entry. So how can I change this? (I use iframe, too)

    Thanks for your help.

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    JotForm Support

    Answered by NeilVicente on September 08, 2011 at 06:32 PM


    This is just my opinion, but if you have a long form, which takes quite some time to finish, wouldn't it be okay to just remove the captcha field? I mean, the likelihood of someone spamming a long form, especially one with page breaks and a lot of required fields is very low, isn't it? But of course, that's just my opinion :)

    Currently, there is no way to not display the captcha field in a separate page when the user enters an incorrect captcha key. I understand, though, the reason why you'd want this to change.

    Another user has previously opened a thread about this same topic and requested that this be improved. Our developers found this request well-grounded and valid so they have added this to their to-do list.

    However, I am not sure about the level of priority they have assigned to this request, and as such, I cannot make any approximation as to when this will be completed. We will let you know when it gets implemented.


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    Answered by mevlearn on September 09, 2011 at 05:27 AM

    Thanks, Neil, for your rapid response and your helpful proposal.

    I will remove the captcha-field. I think you're right: Who should spam a long form? Sometimes the drive for perfection makes things unnecessarily complicated.  ;-) And if there should be a spam problem in the future, I can still make a little text field and tell the customer, that they have to fill in the capture twice. No problem.

    And now I wish you a nice weekend!

    Kind regards



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    JotForm Support

    Answered by NeilVicente on September 09, 2011 at 05:49 AM


    Nice to know you find my suggestion helpful. Should you have other concerns, please don't hesitate to inform us. Thank you and have a nice & safe weekend as well.