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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form Emails: Why users are not receiving the email auto-responder?

    Asked by globalkingdom on July 24, 2017 at 08:58 PM
    2. Nor do the parents receive an auto-confirmation (though this feature has been set up);
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    JotForm Support

    Answered by Kevin_G on July 24, 2017 at 09:54 PM

    I have been checking the email history for this form on your account: http://www.jotform.ca/form/71285961149262 

    I have noticed that your emails were successfully sent to the submitter's email address. In case you are experiencing issues with your form, please try using an SMTP sender. This guide will help you doing it: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    I hope this helps. 

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    Answered by globalkingdom on July 25, 2017 at 12:18 PM

    Hi Kevin,

    I tried to try using an SMTP sender following the guide you sent, but I couldn't get past the step where I need to select "add a new email address" it wouldn't let me make that option.

    Your assistance is appreciated. In the meantime, we have disabled the form so we don't have issues with our registrants. 




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    JotForm Support

    Answered by Kevin_G on July 25, 2017 at 01:54 PM

    Since your last reply is not related to this thread, I've moved it to another one, it can be found here: https://www.jotform.com/answers/1208067