Form Emails: Why users are not receiving the email auto-responder?

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    globalkingdom
    Asked on July 24, 2017 at 08:58 PM
    2. Nor do the parents receive an auto-confirmation (though this feature has been set up);
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    Kevin_G
    Answered on July 24, 2017 at 09:54 PM

    I have been checking the email history for this form on your account: http://www.jotform.ca/form/71285961149262 

    I have noticed that your emails were successfully sent to the submitter's email address. In case you are experiencing issues with your form, please try using an SMTP sender. This guide will help you doing it: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    I hope this helps. 

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    globalkingdom
    Answered on July 25, 2017 at 12:18 PM

    Hi Kevin,

    I tried to try using an SMTP sender following the guide you sent, but I couldn't get past the step where I need to select "add a new email address" it wouldn't let me make that option.

    Your assistance is appreciated. In the meantime, we have disabled the form so we don't have issues with our registrants. 

     

    Best,

    Ev

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    Kevin_G
    Answered on July 25, 2017 at 01:54 PM

    Since your last reply is not related to this thread, I've moved it to another one, it can be found here: https://www.jotform.com/answers/1208067