PDF submissions being downloaded with the "IP address has been banned".

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    Asked on July 25, 2017 at 03:44 AM

    One of our colleagues cannot open the PDF reports that are generated when a submission is received. Not sure why it would be blocked for phishing. Please help. Thank you.

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    Answered on July 25, 2017 at 10:38 AM


    I checked your form. I cloned it and sent a test submission. I can download and open the pdf attachment on the notification email. The form ID that I checked is 70801291280449.

    Can you please give us more details about the issue? Can you please send us screenshots? Please use the support forum entry to upload your screenshots:


    We are awaiting your response. Please give us details as much as you can.


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    Answered on July 26, 2017 at 02:59 AM

    Here is the PDF that came with submission notification email.

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    Answered on July 26, 2017 at 04:45 AM

    I have whitelisted your IP address. Please try to download the PDF report again. If the IP address of your colleague is not the same as yours, please provide us the IP address of your colleague.