What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Urgent - My form has been disabled

    Asked by Vyndaqel on July 25, 2017 at 04:32 AM

    Form entitled 'CEE ATTR Advisory Board Survey' has been disabled and I cannot enable the form?

     

    Please help!

    Page URL:
    https://form.jotformeu.com/71934884561366

    Screenshot
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    JotForm Support

    Answered by Aury on July 25, 2017 at 10:05 AM

    Hello,

    I have checked the above indicated form, it is active. Please go ahead to log in the account and get back to us in case the issue persists.

    Thank you and Regards.

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    Answered by A.P. on July 25, 2017 at 10:11 AM

    Do you all pick and choose what questions to answer?

    Does your 24 hour support apply to all of your customers?

    If so, why have you not replied to the numerous questions sent regarding my account? 

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    JotForm Support

    Answered by Kevin_G on July 25, 2017 at 01:16 PM

    @A.P. 

    Do you all pick and choose what questions to answer?

    We do not decide what questions to answer, we get assigned questions randomly and we also answer all of the questions we receive. 

    Does your 24 hour support apply to all of your customers?

    Yes, we provide support for all of our users, free and paid. 

    If so, why have you not replied to the numerous questions sent regarding my account? 

    I have checked the questions related to your JotForm account and found only one thread, it can be found here: https://www.jotform.com/answers/1207078 

    I can also see you have already received a reply there. Please share the other threads you have opened, we will be glad to check them.