Why is my account suspended?

  • Profile Image
    Aundrea 
    Asked on July 25, 2017 at 09:13 AM

    I sent a question regarding a disabled form yesterday. Since I had not received a response from your 24-hour support staff, I decided to login to see if their was an inbox message.

    To my surprise, my account was AUTO-SUSPENDED.

    It would be nice if you sent an email or warning explaining the reason for the suspension. 

    I'm in need of accessing my form.

    If my account is suspended, I want to delete all of my information form your system and find a more reliable, customer friendly site to use!

  • Profile Image
    david
    Answered on July 25, 2017 at 12:14 PM

    I checked the account associated with apaulklopez@gmail.com and it is not suspended.  Your forms should currently be usable.  We did follow up with your other thread:

    https://www.jotform.com/answers/1207686-Why-is-my-account-suspended

    It seems they were not able to find your account previously.  As far as I can tell though, you should be able to use your forms at this time.