What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is my account suspended?

    Asked by Aundrea  on July 25, 2017 at 09:13 AM

    I sent a question regarding a disabled form yesterday. Since I had not received a response from your 24-hour support staff, I decided to login to see if their was an inbox message.

    To my surprise, my account was AUTO-SUSPENDED.

    It would be nice if you sent an email or warning explaining the reason for the suspension. 

    I'm in need of accessing my form.

    If my account is suspended, I want to delete all of my information form your system and find a more reliable, customer friendly site to use!

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    JotForm Support

    Answered by david on July 25, 2017 at 12:14 PM

    I checked the account associated with apaulklopez@gmail.com and it is not suspended.  Your forms should currently be usable.  We did follow up with your other thread:


    It seems they were not able to find your account previously.  As far as I can tell though, you should be able to use your forms at this time.