What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    delay issues

    Asked by 5Day on July 25, 2017 at 09:59 AM

    Forms definitely being delayed and those that need payment going into the in-completes even though payment made

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    JotForm Support

    Answered by BDAVID on July 25, 2017 at 01:02 PM

    What is the form where you are experiencing delay issues? Are actually referring to  formemail notifications being delayed? 

    Are all payments already made for the submissions that are listed in the "Incomplete payments" dashboard? If not, specify those that have already been paid, but still show up in the incomplete dashboard.