What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Notification emails not getting through to recipients.

    Asked by dukefarms on July 25, 2017 at 10:56 AM

    My colleague was receiving notifications emails from a few forms two weeks ago and lately the emails have not been getting through to his Outlook inbox. Our IS team looked into the issue and they could see anything on our end preventing the emails from coming into our Outlook Server.... 

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    JotForm Support

    Answered by BJoanna on July 25, 2017 at 01:19 PM

    Please provide us an email address of your colleague or the form ID that is not sending the Email Notifications. 

    You can also check if the email address of your colleague is in the bounce list. 

    How to Remove Your Email Address from Bounce List