How can I prevent my form and account from being disabled again?

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    Asked on July 25, 2017 at 11:01 AM

    My account was disabled. I do not know why. I wrote in to inquire and waited a bit. I did not receive a message, but my account (and DropBox form) were re-enabled.

    I assume that my account was disabled for "phishing" because I have a field labeled "password." However, I am not collecting passwords. Users are being asked to supply a password that I provide to them for an additional layer of security on DropBox uploads.

    How can I prevent my account and form from being suspended again?

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    Answered on July 25, 2017 at 01:16 PM

    It seems like you have already deleted the password field from your form. That has lower the phishing rate your form had, so it is not longer considered as a phishing form by our system. Also, we have whitelisted your form to prevent this from happening again.

    Open a new thread if you need anything else, we will be glad to assist you.