What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Is there a way we can change our username?

    Asked by rbirschbach on July 25, 2017 at 11:42 AM

    Hello! I recently updated our account to the Silver level and am curious if there is any way that we could potentially change the username. This account was acquired from a previous employee who has since left the organization. Can you please help us out with this request? Thank you!

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    JotForm Support

    Answered by Welvin on July 25, 2017 at 01:40 PM

    Yes, we can change your username. Just please let us know what would be the new username. We suggest giving us at least three (3) usernames so we can use the other just in case the preferred one is no longer available. 

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    Answered by rbirschbach on July 25, 2017 at 01:43 PM

    Thanks so much! Here are three versions for you to try:




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    JotForm Support

    Answered by Welvin on July 25, 2017 at 02:06 PM

    I've changed it. I used foxcitieschamber. You need to clear your browser cookies for Jotform before logging in again. You also need to update the custom form URLs if you are using one in your forms. Here's how: https://www.jotform.com/help/261-How-to-create-a-Custom-URL-of-a-form