What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Where are my forms?

    Asked by 5point film on July 25, 2017 at 02:03 PM

    I downgraded our account unknowingly and when I logged back in none of my old forms were there and the account is empty?!!! our user name is 5pointfilm 




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    JotForm Support

    Answered by Kiran on July 25, 2017 at 02:33 PM

    I have checked your account 5pointfilm and see that is currently holding Bronze subscription plan. It looks like that you have already upgraded your account again. The account is active and good in standing. Please check and let us know if you need any further help.

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    JotForm Support

    Answered by Kiran on July 25, 2017 at 02:35 PM

    There are 14 forms in your account and you should be able to view them once you log in to your account. If you still notice any issue with the account, please try logging in to a private/incognito window or a separate browser to see if that works.