What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I get my email off the bounce list?

    Asked by xolhdesign on July 25, 2017 at 02:20 PM

    My email was added to the bounce list but this is all my fault. My purse was stolen and so I had to cancel all my credit cards / debit cards. I forgot to update my business email account information in time and so it sat "closed" for several days. I don't want to change my account email since it is my main email. I just don't know what to do since my mistake made it land on your bounce list.

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    JotForm Support

    Answered by Kiran on July 25, 2017 at 02:50 PM

    Generally, the email addresses are added to the bounce list when the emails sent are failing repeatedly due to any reason. I have now removed your email address from the bounce list. You should be now able to receive the emails without any issue.

    Please get back to us if you need any further assistance. We will be happy to help.