What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can we upgrade or downgrade account anytime?

    Asked by AIPAGIA on July 25, 2017 at 02:51 PM
    Second, I see that you say you can upgrade/down grade at any time. We have an event in September...so if I upgraded to a bronze level now, then in October I could go back to the free account? And then upgrade again in January for my April event, and then downgrade in May again? And keep up that cycle without losing any of my info?
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    JotForm Support

    Answered by ashwin_d on July 25, 2017 at 02:52 PM

    Hello AIPAGIA,

    Yes you can upgrade or downgrade your account anytime you want. Please note that once you upgrade your account, your subscription remains active unless you cancel your subscription yourself. If you do not want to be billed again, you need to cancel subscription anytime before the next renewal date.

    Thank you!