What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Please confirm what plan we are currently using

    Asked by RichardMcEwen on July 25, 2017 at 03:22 PM

    Username: RichardMcEwen


    Also, does this an automatic yearly subscription or does it need to be resubmitted every year? Thanks.

  • Profile Image
    JotForm Support

    Answered by aubreybourke on July 25, 2017 at 03:37 PM

    You are on the FREE plan. Also you are overlimit. So your forms are currently not accessible.

    On the FREE plan there is no yearly subscription or costs invloved.

    However, you are limited to 100 submissions per month. And 1,000 form views per month. If you go over your limits your forms get disabled.


    When this happens you have two solutions:-

    #1. Wait until the 1st day of next month. JotForm resets its counters on the first day of each month.

    #2. Upgrade to a paid account. Plans start at $19 per month. You can compare plans here: https://www.jotform.com/pricing