Autoresponder email attachment

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    mdscj1
    Asked on July 25, 2017 at 03:36 PM

    I have some questions about attachment files to an email autoresponder that a person gets after clicking submit:

    1.  How many files can we attached?

    2.  What is the size limit of each file? 

    3.  What is the size limit per email?

    4.  What are the file types can we attach? 

    5.  Can I attach a .zip file?

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    John_Benson
    Answered on July 25, 2017 at 04:00 PM

    1.  How many files can we attach?

    - You can only attach 1 file per autoresponder email. Please take note that you can have up to 10 autoresponder emails per form.

    2.  What is the size limit of each file? 

    - The limit is not per file. It is being counted as a total file size of the email message with attachments.

    3.  What is the size limit per email?

    - It depends on the email provider the user is using. In Gmail, you can only receive a maximum of 25MB per email. In Verizon, it is only 20MB. I recommend you limit the file size to 15MB.

    4.  What are the file types can we attach? 

    - pdf, doc, docx, xls, xlsx, csv, txt, rtf, html, zip, mp3, wma, mpg, flv, avi, jpg, jpeg, png, gif

    5.  Can I attach a .zip file?

    - Yes, you can attach a ZIP file.

    Related guides: 
    https://www.jotform.com/help/26-Setting-Up-an-Autoresponder-Email
    https://www.jotform.com/help/393-How-to-Attach-a-File-to-Autoresponder-Emails

    Let us know if you need further help. Thank you.

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    mdscj1
    Answered on July 25, 2017 at 05:03 PM

    Thank you.  This helps alot.

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    mdscj1
    Answered on July 25, 2017 at 05:10 PM

    I just tried attaching a zip and it gave me an error message that said "unsupported file type".  Why is that? The zip file is only 10.1 MB

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    mdscj1
    Answered on July 25, 2017 at 05:18 PM

    can u attach the zip file for me if i send it to you?

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    mdscj1
    Answered on July 25, 2017 at 05:49 PM

    I then tried another .zip file that is 73 kb zip file and I still got this same error message that said "unsupported file type".
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    jonathan
    Answered on July 25, 2017 at 09:14 PM

    We apologize for the confusion. Multiple attachment via email including zip/archive files is not yet supported. You can only attach 1 file excluding zip file format.

    I will forward this thread to our higher team support as a feature request ticket. We will notify you here once this feature is available.

    Thank you.

     

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    mdscj1
    Answered on July 25, 2017 at 10:00 PM

    I only attempted to attach one zip file and it still gave me the error message.

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    mdscj1
    Answered on July 25, 2017 at 10:36 PM

    I have NOT asking to have multiple attachment feature to one email.  I can't even attach 1 zip file.  This is what I need help with immediately.  I am marketing right now and need this asap.  Need help with attaching even 1 zip file. 

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    jonathan
    Answered on July 25, 2017 at 10:52 PM

    I think you misunderstood what I meant by multiple attachment including zip/archived files. If its in archived form like winzip (.zip) or winrar(.rar) and contains only 1 file or 1 zip file only, it still will not work. I apologize for that.

    Currently .zip file type is not supported in the email attachment. Although it maybe only 1 zip file, the file type itself is the one not supported.

    I submitted a feature request here https://www.jotform.com/answers/1208487

    The request is to allow the possibility of attaching file in the email with .zip file format.