What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am trying to log on my account with you guys and I’m getting a page saying my IP address has been banned?

    Asked by xclusiv305 on July 25, 2017 at 05:05 PM
    I am trying to log on my account with you guys and I’m getting a page saying my IP address has been banned? Can you please advise on what’s going on?
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    JotForm Support

    Answered by david on July 25, 2017 at 05:08 PM

    We do not allow for the collection of credit card details through forms.  As per our terms of use:

    https://www.jotform.com/terms/

    Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

    We have recently needed to become much strict on this due to becoming PCI compliant.  This required removing any currently stored credit card data from our system.

    If you require payment authorization, that can be done through one of our many payment processors:

    https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization

    I unblocked your IP address but would need to remove the credit card fields from the form before unblocking your account.  If that is OK with you, let us know and we will go ahead and do so.

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    Answered by xclusiv305 on July 25, 2017 at 05:44 PM
    That is fine. Can we keep banking info?




    Bryant S. Amastha, M.S. / President
    bryantamastha@gmail.com
    X-clusiv Enterprises, Inc.
    Office: 1 (866) 283-8221 Ext. 404 / Fax: (786) 513-8455
    14905 SW 176th Terrace Miami, Florida 33187
    www.xclusivinsurance.com


    ...
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    JotForm Support

    Answered by david on July 25, 2017 at 05:56 PM

    Yes, you can keep the banking and SSN# fields but we do require adding a signature panel to the form for users to sign for authorization:

    https://widgets.jotform.com/search/signature