What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Auto-responder email is not being received.

    Asked by brashenterprises on July 26, 2017 at 04:31 AM

    do you want me to buy your software? i don't understand what i have to do to get the auto responder to work?

    i want it to send emails from my email address but after setting it up it wont even send an email???????????

     

    please call mee?

     

  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 26, 2017 at 05:27 AM

    Hello brashenterprises,

    I'm sorry for the trouble caused to you. 

    I did test your form and I am unable to replicate the issue you are having. I did receive the autoresponder email successfully in my email. Please check the screenshot below:

     

    I would suggest you to please test your form and get back to us if the issue issue persists. You may also like to take a look at your SPAM folder and see if the emails ended up there. 

    We will wait for your response.

    Thank you!

  • Profile Image

    Answered by brashenterprises on July 26, 2017 at 05:59 AM

    Hello

    I have tried setting up 3 different emails under my account so i can send via SMTP... why don't they work?

     

    why is something so simple so hard?

  • Profile Image

    Answered by brashenterprises on July 26, 2017 at 06:04 AM

    your loggs say that the email is sent but its not being received.....

  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 26, 2017 at 08:07 AM

    Hello brashenterprises,

    Did you make any changes (like changing password etc..) in your email account or SMTP after adding it in your account?

    I would suggest you to please remove your SMTP settings from your account and then add again to see if that solves your problem. The following guide should help you:  https://www.jotform.com/help/241-How-to-Edit-Delete-Sender-Emails-on-SMTP-Settings

    If the issue persists, I would suggest you to please use noreply@jotform.com as "Sender Email" in your form's notification email alert. Please check the screenshot below:

     

    Thank you!