Auto-responder email is not being received.

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    brashenterprises
    Asked on July 26, 2017 at 04:31 AM

    do you want me to buy your software? i don't understand what i have to do to get the auto responder to work?

    i want it to send emails from my email address but after setting it up it wont even send an email???????????

     

    please call mee?

     

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    ashwin_d
    Answered on July 26, 2017 at 05:27 AM

    Hello brashenterprises,

    I'm sorry for the trouble caused to you. 

    I did test your form and I am unable to replicate the issue you are having. I did receive the autoresponder email successfully in my email. Please check the screenshot below:

     

    I would suggest you to please test your form and get back to us if the issue issue persists. You may also like to take a look at your SPAM folder and see if the emails ended up there. 

    We will wait for your response.

    Thank you!

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    brashenterprises
    Answered on July 26, 2017 at 05:59 AM

    Hello

    I have tried setting up 3 different emails under my account so i can send via SMTP... why don't they work?

     

    why is something so simple so hard?

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    brashenterprises
    Answered on July 26, 2017 at 06:04 AM

    your loggs say that the email is sent but its not being received.....

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    ashwin_d
    Answered on July 26, 2017 at 08:07 AM

    Hello brashenterprises,

    Did you make any changes (like changing password etc..) in your email account or SMTP after adding it in your account?

    I would suggest you to please remove your SMTP settings from your account and then add again to see if that solves your problem. The following guide should help you:  https://www.jotform.com/help/241-How-to-Edit-Delete-Sender-Emails-on-SMTP-Settings

    If the issue persists, I would suggest you to please use noreply@jotform.com as "Sender Email" in your form's notification email alert. Please check the screenshot below:

     

    Thank you!