- brashenterprisesAsked on July 26, 2017 at 04:31 AM
do you want me to buy your software? i don't understand what i have to do to get the auto responder to work?
i want it to send emails from my email address but after setting it up it wont even send an email???????????
please call mee?
- JotForm Supportashwin_dAnswered on July 26, 2017 at 05:27 AM
I'm sorry for the trouble caused to you.
I did test your form and I am unable to replicate the issue you are having. I did receive the autoresponder email successfully in my email. Please check the screenshot below:
I would suggest you to please test your form and get back to us if the issue issue persists. You may also like to take a look at your SPAM folder and see if the emails ended up there.
We will wait for your response.
- brashenterprisesAnswered on July 26, 2017 at 05:59 AM
I have tried setting up 3 different emails under my account so i can send via SMTP... why don't they work?
why is something so simple so hard?
- brashenterprisesAnswered on July 26, 2017 at 06:04 AM
your loggs say that the email is sent but its not being received.....
- JotForm Supportashwin_dAnswered on July 26, 2017 at 08:07 AM
Did you make any changes (like changing password etc..) in your email account or SMTP after adding it in your account?
I would suggest you to please remove your SMTP settings from your account and then add again to see if that solves your problem. The following guide should help you: https://www.jotform.com/help/241-How-to-Edit-Delete-Sender-Emails-on-SMTP-Settings
If the issue persists, I would suggest you to please use email@example.com as "Sender Email" in your form's notification email alert. Please check the screenshot below: