how can I add another administrator to my account

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    sgolankatds
    Asked on July 26, 2017 at 08:17 AM
  • Profile Image
    Jenny
    Answered on July 26, 2017 at 09:26 AM

    It is not possible for you to add another admin to your account, you will be the sole admin.

    However you can work on the same form by collaborating multiple team members. Please check the images below for the process.

    Go to "My Forms" page and select the form you want to collaborate and click "Edit Form"

    Click the Add Collaborators icon at the top right of your Form Builder, copy the link and  share it with others.

    You can check user's guide in the following link for further details:

    https://www.jotform.com/help/419-Understanding-Form-Collaboration 

     

    Alternatively, you may allow your subusers to either Edit Forms or View Submissions.Please check the images below for the process.

    Click your profile icon found on top of the page. Then click little gear icon to open your accent settings.

     

    Click user tab on the left panel and click create new subuser.

     

    Enter the email address of the user with whom you wish to share your forms, adjust settings accordingly and click create.

    You may check the user's guide in the following link for further details:

    https://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-account-User 

     

    If you have any questions, please let us know.

  • Profile Image
    sgolankatds
    Answered on July 26, 2017 at 10:43 AM
    Hi Jenny, thanks for the response.
    The problem is that the current administrator, Steve Schechter, has
    retired. I collaborate on forms but would like to be the administrator--at
    least temporarily. Ideally there are 2 of us that would be admins on this
    account. If only one can be, then it should be me for now, soon to change
    again.
    I have copied Faisal Shah on this, who just started working for us and
    ultimately will be the administrator for this account.
    It appears from this email that there is no bulk way to add collaborators
    or transfer ownership. Is that true? Is there no way to convert all of
    Steve's forms to Faisal's forms?
    Thanks,
    Stan Golanka
    ...
  • Profile Image
    Jenny
    Answered on July 26, 2017 at 10:57 AM

    If you can login with Steve Schecter's account and submit request to our support team, we may transfer all the forms including their submissions to another account that you prefer- in this case either Faisal Shah's account or your account so that you or your colleague could be an admin.

    Please keep in mind that  Steve Schecter (or his account) should submit the request so that we can make sure that you have an access to that specific account.