What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why my form only works for me?

    Asked by karunavine on January 20, 2011 at 09:36 PM

    I did a medical questionnaire form for my website and when i asked few of my friends to fill it out to test it, they said that after clicking the submit button they got blank screens (i have put in a thank you message to appear after the submission) also i have NOT received these questionnaires anywhere (spam, inbox, or jotform). I dont know why when I go to try it it works fine. why doesn't it work for anyone else!?!?

    I would appreciate help on this. Thank you.

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    JotForm Founder

    Answered by aytekin on January 21, 2011 at 11:16 AM

    I submitted your form and it worked fine for me. 

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    Answered by karunavine on January 21, 2011 at 11:24 AM

    okay... i dont know what is going on now - seriously, as I have received your form - test - but i have removed it over 12 hours ago from my website... so how have you accessed it - i dont know.

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    JotForm Founder

    Answered by aytekin on January 24, 2011 at 05:23 AM

    I accessed the form directly. Maybe you had the problem on the form you placed on your web site. If you have the same problem again please post the URL of the page where you have the form. 

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    Answered by karunavine on January 25, 2011 at 04:29 PM

    Thank you! I sorted it all out. I so appreciate the help though - I didn't feel so alone with it there.