What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Missing information in form submissions

    Asked by MzTia314 on July 26, 2017 at 10:10 AM

    Hello,

    My form submissions are coming through with missing information that was put in by the user. I've tested it out myself and only about 5 of the approx 15 questions asked and answered (required to move on in the form) come through on the notification email I received causing me to ask for this information all over again. Please help!

    Page URL:
    http://yumyumdelishstl.com/OrderForms

    Screenshot
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    JotForm Support

    Answered by Jan on July 26, 2017 at 01:15 PM

    It is possible that the email content did not update when you modified the form fields. I recommend you to delete the existing notification and create a new one. Please refer to these guides:

    How-to-Delete-Notifications-Autoresponder
    Setting-Up-Email-Notifications

    Hope that helps. Thank you.