Missing information in form submissions

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    MzTia314
    Asked on July 26, 2017 at 10:10 AM

    Hello,

    My form submissions are coming through with missing information that was put in by the user. I've tested it out myself and only about 5 of the approx 15 questions asked and answered (required to move on in the form) come through on the notification email I received causing me to ask for this information all over again. Please help!

  • Profile Image
    Jan
    Answered on July 26, 2017 at 01:15 PM

    It is possible that the email content did not update when you modified the form fields. I recommend you to delete the existing notification and create a new one. Please refer to these guides:

    How-to-Delete-Notifications-Autoresponder
    Setting-Up-Email-Notifications

    Hope that helps. Thank you.