- jblfinancialAsked on July 26, 2017 at 11:30 AM
Hi, we recently switched our website platform and kept our jotform - for some reason, it has dramatically shifted in collecting information - perhaps a coding issue. Is this something you can fix?
- JotForm SupportJohn_BensonAnswered on July 26, 2017 at 01:46 PM
Are you referring to this form? http://www.jotform.us/form/61246828111148
If yes, I checked the form and I can see that the Encryption Form Data is enabled. Please use the Encryption Key to view the submissions properly. Go to the Submissions page and upload the Encryption Key to view it properly.
To view the submissions page, please follow this guide: https://www.jotform.com/help/269-How-to-View-Form-Submissions