What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I fix my form?

    Asked by jblfinancial on July 26, 2017 at 11:30 AM

    Hi, we recently switched our website platform and kept our jotform - for some reason, it has dramatically shifted in collecting information - perhaps a coding issue. Is this something you can fix?



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    JotForm Support

    Answered by John_Benson on July 26, 2017 at 01:46 PM

    Are you referring to this form? http://www.jotform.us/form/61246828111148

    If yes, I checked the form and I can see that the Encryption Form Data is enabled. Please use the Encryption Key to view the submissions properly. Go to the Submissions page and upload the Encryption Key to view it properly.

    To view the submissions page, please follow this guide: https://www.jotform.com/help/269-How-to-View-Form-Submissions

    Related guide: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them