What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Question about editing submitted docs

    Asked by triedandtruepetcare on July 26, 2017 at 11:43 AM

    Hello

     

    I have a question on changing information on forms that have already been submitted:

    There is a question on my form that asks if a client has a combination key lockbox:

    If the answer is no, it provides an informational page about what kind of lock to get and to let me know the location and combination once purchased/set up

    If the answer is yes, it provides 2 more questions to answer

    Where is the lock box located?

    What is the combination code? 

    Problem:

    I have a client that submitted the form as a "no" but has now purchased a lockbox. I'd like to edit their submitted form to a "yes" and complete the 2 ensuing questions - location of the lockbox and the code. However, when I try to edi the form, those 2 fields do not show up when I change the answer to "yes", not do they show up just by checking and/or un-checking the box under the "gear".

     

    Please help!

    Thank you!

    Page URL:
    https://www.jotform.com/build/71496823356162/settings/conditions/40

  • Profile Image
    JotForm Support

    Answered by EltonCris on July 26, 2017 at 02:05 PM

    That's probably due to the "Continue Forms Later" option that is enabled in your form. This is probably breaking the condition since the browser remembers the partial form data when you continue to fill the form.

    To fix it and in order for your form to work smoothly, disable the "Continue Forms Later" option in your form. We do not recommend this feature for long forms. This would slow down the browser as soon as you start filling the fields.

    Here's how to disable it.

    1. Go to Settings

    2. Form Settings

    3. Expand the options and disable the Continue Forms Later option.

  • Profile Image

    Answered by triedandtruepetcare on July 26, 2017 at 03:43 PM
    This did not help. In "edit" mode, I still cannot change the "no" to a yes,
    and then get the next 2 questions to pop up so that I can update the form -
    I've tried it with the check boxes under the "gear" off and on for those
    fields. Please advise further.
    Thank you
    ...
  • Profile Image
    JotForm Support

    Answered by Kiran on July 26, 2017 at 05:19 PM

    I have cloned your JotForm to my account and sent a test submission. When I tried to edit the submission from the Submissions page, I see that the fields are not displaying when I select 'Yes. However, as I tested the edit submission using the edit link it worked fine. 

    As I tested the conditions by editing a submission on a separate test form, it worked fine. It seems to be the issue with the particular form. Could you try editing the submission using the edit submission link with the submission ID? 

    https://www.jotform.com/edit/{submission_id}

    Please get back to us if you need any further assistance. We will be happy to help.