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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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  • Profile Image

    Hide field is not working

    Asked by SunbridgeInstitute on July 26, 2017 at 12:05 PM

    I have the field "Choose your payment method" set as hidden, and yet when I open the form fresh in an incognito window, the field is showing without any fields being filled in yet. I have tried refreshing several times in case there is a delay in applying this setting, yet it persists.

    Can you tell me how to correct this? I want the payment method field to appear only if a person selects "funds" and chooses a sponsorship level.

    Thank you!

  • Profile Image
    JotForm Support

    Answered by aubreybourke on July 26, 2017 at 01:03 PM

    It looks like one of your conditions was interfering with hiding your payment method. So I paused conditon number 10. Also note that condition number 2 is broken. So I paused that condition aswell. 

    You can see it works. Here's my clone:

    https://form.jotformpro.com/72064599258973