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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Hide field is not working

    Asked by SunbridgeInstitute on July 26, 2017 at 12:05 PM

    I have the field "Choose your payment method" set as hidden, and yet when I open the form fresh in an incognito window, the field is showing without any fields being filled in yet. I have tried refreshing several times in case there is a delay in applying this setting, yet it persists.

    Can you tell me how to correct this? I want the payment method field to appear only if a person selects "funds" and chooses a sponsorship level.

    Thank you!

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    JotForm Support

    Answered by aubreybourke on July 26, 2017 at 01:03 PM

    It looks like one of your conditions was interfering with hiding your payment method. So I paused conditon number 10. Also note that condition number 2 is broken. So I paused that condition aswell. 

    You can see it works. Here's my clone: