What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How long will a from stay in the trash?

    Asked by toptiertravel on July 26, 2017 at 12:07 PM

    I use JotForm for travel booking and it works very well and I have a paid account for more space but I create a new form for EVERY new trip and for quite a few reasons, I need to keep old submissions, even if a trip has already traveled.

    If I move a form to the trash, how long will it stay there? And will the submissions still be saved there with that form?

    If I purge a form, will the Google Docs integration keep the form submission data?

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    JotForm Support

    Answered by aubreybourke on July 26, 2017 at 12:40 PM

    Firstly please notice if a form is in the trash it is not accessible. Users will not be able to visit it.

    Forms will stay in the trash forever. However if you purge the trash it will delete the form permanently allong with all its submission data.

    Google Docs will keep your copies as they are. But obviously if your form is gone that integration will stop working and no new files will be added.

     

     

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    Answered by toptiertravel on July 26, 2017 at 05:14 PM

    When you say "users" will not be able to visit it, do you mean users within my JotForm account or end-users? Obviously end-users can't see it but if I give permissions to someone within JotForm, will they be able to view it? For example, if my accountant has permission to view my forms, can she still see the "trashed" forms to look up a client's payment info?

     

    My understanding is: as I don't purge the trash, those forms will sit there forever. They aren't usable by the end-user but the form and the submission are stored. 

     

    Thanks!

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    JotForm Support

    Answered by aubreybourke on July 26, 2017 at 05:18 PM

    Yes I mean end-users. And your understanding is correct, if you dont purge the trash, those forms will sit there forever. They arent usable by the end-user. And the submissions are also stored. But you wont be able to access them while they are in the trash. They need to be restored first.