What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Upgrade did not reflect into my account

    Asked by ndenison on August 15, 2012 at 04:56 PM

    Hello I upgraded my account in June and now it won't allow people to submit more payments this needs to be fixed ASAP, I am losing business by the minute.

     

    Please helpe!!

     

    Receipt for your Payment (Ref# 45890715)

  • Profile Image
    JotForm Support

    Answered by idarktech on August 15, 2012 at 05:44 PM

    Hi,

    I can see here that your account was upgraded successfully. In order to view the changes on your quota limits, please logout from your account and then log back in.

    Let us know if you have any other JotForm related questions. Have a great day!

  • Profile Image

    Answered by ndenison on August 15, 2012 at 06:26 PM
    New response received
    Hello.
    I just had to upgrade quickly for $9 because my attendees were trying to
    pay and no one had responded right away. I paid $90 in June and that
    didnt upgrade me. Please advise.
  • Profile Image
    JotForm Support

    Answered by idarktech on August 15, 2012 at 06:45 PM

    Thanks for the clarification. I was able to find the subscription records on June. I will now process a refund for the payment you've just made. Your subscriptions from June which was Premium Yearly will be used from now on.

    Thanks.

  • Profile Image

    Answered by ndenison on August 15, 2012 at 06:47 PM
    New response received
    Fantastic! Thank you!!
  • Profile Image
    JotForm Support

    Answered by idarktech on August 15, 2012 at 07:00 PM

    The refund is all set. Please wait around 5 to 7 days before it would reach back to your account.

    Apologies for the inconveniences caused. Thank you!