Upgrade did not reflect into my account

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    ndenison
    Asked on August 15, 2012 at 04:56 PM

    Hello I upgraded my account in June and now it won't allow people to submit more payments this needs to be fixed ASAP, I am losing business by the minute.

     

    Please helpe!!

     

    Receipt for your Payment (Ref# 45890715)

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    idarktech
    Answered on August 15, 2012 at 05:44 PM

    Hi,

    I can see here that your account was upgraded successfully. In order to view the changes on your quota limits, please logout from your account and then log back in.

    Let us know if you have any other JotForm related questions. Have a great day!

  • Profile Image
    ndenison
    Answered on August 15, 2012 at 06:26 PM
    New response received
    Hello.
    I just had to upgrade quickly for $9 because my attendees were trying to
    pay and no one had responded right away. I paid $90 in June and that
    didnt upgrade me. Please advise.
  • Profile Image
    idarktech
    Answered on August 15, 2012 at 06:45 PM

    Thanks for the clarification. I was able to find the subscription records on June. I will now process a refund for the payment you've just made. Your subscriptions from June which was Premium Yearly will be used from now on.

    Thanks.

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    ndenison
    Answered on August 15, 2012 at 06:47 PM
    New response received
    Fantastic! Thank you!!
  • Profile Image
    idarktech
    Answered on August 15, 2012 at 07:00 PM

    The refund is all set. Please wait around 5 to 7 days before it would reach back to your account.

    Apologies for the inconveniences caused. Thank you!