What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I tried it with another person email and it worked.

    Asked by leeandrea1 on July 26, 2017 at 02:15 PM

    I tried it with another person email and it worked. But it will not send any emails to the email addresses associated with my account. When I logged in today it told me my email was on a bounce list. I removed it but does that have anything to do with it?



    This is a re-post of a comment on Setting Up an Autoresponder Email

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    JotForm Support

    Answered by BJoanna on July 26, 2017 at 03:30 PM

    When an email address is in the bounce list, JotForm will stop sending emails. There are several reasons why your email address may have been added to the bounce list. It could be due to a non-existent/inactive email address, your mail server being unavailable, your email server has rejected the emails due to suspected spam, your mailbox is full or JotForm is on your blacklist. 

    I checked and your email address is not in the bounce list anymore. 

    To prevent the bouncing of your email address, please check this guides:

    How to Prevent Email Bouncing Related Issues

    Why I am not Receiving Email Notifications?

    You can also whitelist JotMails IP addresses.

    Whitelisting JotMails IP Addresses

    Feel free to contact us if you have any other questions.