What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Payment details RichardMcEwen

    Asked by Elijah Coggins  on July 26, 2017 at 02:19 PM



    I am currently moderating the account with username RichardMcEwen. We have run out of our payment subscription from last year. My manager is hoping you can provide us with details on how we paid for the program last year so we can submit a similar payment and resubscribe.



  • Profile Image
    JotForm Support

    Answered by Kevin_G on July 26, 2017 at 03:36 PM

    I have checked your account and I can see you purchased a subscription the last year; however, it was cancelled and refunded. 

    Please follow this guide in order to upgrade your account: https://www.jotform.com/help/331-How-to-Upgrade-My-Account 

    Let us know if you have any question, we will be glad to help.