What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Do I need to upgrade?

    Asked by TempleBaptistChurch on July 26, 2017 at 03:00 PM


    I am trying to create forms and it is saying that we need to upgrade, however, I have never needed to upgrade and we use JotForms very frequently. Can you tell me what I need to do?


    Thank you

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    JotForm Support

    Answered by Chriistian on July 26, 2017 at 04:17 PM

    As a Free user, your account is limited to accepting 10 payments in your form as shown below.


    As per checking, you currently have accepted 36 payment submissions. You will have to upgrade or wait for the 1st day of next month for the count to reset in your account.