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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form Submissions: submission data has disappeared for one form.

    Asked by IFOBforms on July 26, 2017 at 04:24 PM

    I was looking at survey submissions from 2015 and there is no longer any information in them. Does this information get deleted after a certain amount of time? Not all of our surveys from 2015 are like this. Just some of them are. We were just wondering why this could be.

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    JotForm Support

    Answered by BDAVID on July 26, 2017 at 05:33 PM

    Thanks for letting us know, submissions do not get deleted by the system for paid accounts. I have forwarded this to our back-end team to see if they can recovered the data.

    You will be notified via this thread about any updates on this matter.