- Neeraj_VermaAsked on July 27, 2017 at 01:55 AM
I have given the submission veiw access to my team member but after 24 to 48-hour access has been removed.please look into this matter on priority basis.
- Neeraj_VermaAnswered on July 27, 2017 at 03:41 AM
- JotForm Supportashwin_dAnswered on July 27, 2017 at 05:56 AM
I'm sorry for the trouble caused to you.
I did check your account and you seems to have added several sub-user account and most of them do not have access to any forms.
Can you please let us know if access is automatically removed for all users or few specific users? Did this issue happened after your account username was changed? Please let us know and we will report it to our backend team.
We will wait for your response.
- Neeraj_VermaAnswered on July 27, 2017 at 06:20 AM
Yes access has been removed automatically of all sub-user due to change in my user name.the several sub user account which you are able to see in my account is because i have provided access to them manually.
Please provide the same access for all user which was already with them earlier.
- JotForm Supportashwin_dAnswered on July 27, 2017 at 07:34 AM
It seems changing account username has caused this issue. I am reporting it to our backend team. We will get back to you as soon as we have any update from them.