My account keeps showing that I have 5 forms active when I only have 4. Can you fix that?

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    nmnazevents
    Asked on July 27, 2017 at 04:29 AM
    Also, my account keeps showing that I have 5 forms active when I only have 4. Can you fix that?
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    John_Benson
    Answered on July 27, 2017 at 04:43 AM

    I checked your account and I can see that it has four forms active. Upon checking the Archive folder, I see another form that it is in active status. Could you please try to disable it in the Form Settings page? To do that, please follow this guide:

    1. Log in to your account.
    2. Go to the Archive Folder.

    3. Search for the Form ID: 50607166469158

    4. Select the form and click the Edit button.
    5. Go to the Form Settings page and disable the Form Status.

    I hope that helps. If the issue persists, please let us know.