What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My account keeps showing that I have 5 forms active when I only have 4. Can you fix that?

    Asked by nmnazevents on July 27, 2017 at 04:29 AM
    Also, my account keeps showing that I have 5 forms active when I only have 4. Can you fix that?
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    JotForm Support

    Answered by John_Benson on July 27, 2017 at 04:43 AM

    I checked your account and I can see that it has four forms active. Upon checking the Archive folder, I see another form that it is in active status. Could you please try to disable it in the Form Settings page? To do that, please follow this guide:

    1. Log in to your account.
    2. Go to the Archive Folder.

    3. Search for the Form ID: 50607166469158

    4. Select the form and click the Edit button.
    5. Go to the Form Settings page and disable the Form Status.

    I hope that helps. If the issue persists, please let us know.