Hide field is not working

  • Profile Image
    SunbridgeInstitute
    Asked on July 27, 2017 at 12:23 PM

    I have the field "Is your billing address (above) the same as your mailing address?" set so that a "yes" hides the "Please enter your Mailing address" field. But it is not working, at least when I enter the following sequence:

    In what form will your sponsorship be offered: select both

    Please check the box indicating your desired sponsorship level: $500

    Choose your payment method: pay with credit card now

    Is your billing address (above) the same as your mailing address? yes

    At this point the mailing address field is still showing, when it should be hidden by the selection of yes in the last question.

    Can you help?

    Thank you!

  • Profile Image
    BDAVID
    Answered on July 27, 2017 at 02:37 PM

    Remove the field "Please enter your Mailing address" field from condition 4:

    Then change condition 1 from this:

    To this:

    You can test my clone version here: https://form.jotformpro.com/72075718380964 

    Let us know if you need more help.