What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Hide field is not working

    Asked by SunbridgeInstitute on July 27, 2017 at 12:23 PM

    I have the field "Is your billing address (above) the same as your mailing address?" set so that a "yes" hides the "Please enter your Mailing address" field. But it is not working, at least when I enter the following sequence:

    In what form will your sponsorship be offered: select both

    Please check the box indicating your desired sponsorship level: $500

    Choose your payment method: pay with credit card now

    Is your billing address (above) the same as your mailing address? yes

    At this point the mailing address field is still showing, when it should be hidden by the selection of yes in the last question.

    Can you help?

    Thank you!

    Page URL:

  • Profile Image
    JotForm Support

    Answered by BDAVID on July 27, 2017 at 02:37 PM

    Remove the field "Please enter your Mailing address" field from condition 4:

    Then change condition 1 from this:

    To this:

    You can test my clone version here: https://form.jotformpro.com/72075718380964 

    Let us know if you need more help.