What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Take Photo Widget: Why back camera is very dark?

    Asked by mongaakshay on July 27, 2017 at 12:30 PM
    2. Once it does, the camera is very dark whereas surroundings are bright. I checked this with normal camera mode, and it was working fine.
  • Profile Image
    JotForm Support

    Answered by Kiran on July 27, 2017 at 02:31 PM

    I have checked your JotForm on my mobile and upload images using both front and rear cameras which worked fine at my end. You may check the images from the submission just sent. 

    It looks like that you have embedded the form on a Google Sites web page. Could you provide us with the web page URL where the form is embedded to check if that is causing in anyway? Also, please try opening the form using the direct URL https://form.jotformpro.com/70801797034962 on your mobile device and see how it is working.

    We will wait for your response. Thank you! 

  • Profile Image

    Answered by mongaakshay on July 27, 2017 at 03:43 PM
    Hi, try checking this video. I am surprised why it is showing this error. I
    even tried this on Apple ipad but as that did joy have software to record
    screen, unable to share inputs.
    https://drive.google.com/file/d/0B9bbzM_oZgZdT1V6aFNSYXFtRW8/view?usp=drivesdk
    -
    Akshay Monga
    Rhydburg
    ...
  • Profile Image
    JotForm Support

    Answered by BDAVID on July 27, 2017 at 05:19 PM

    According to the video you have shared, when you use the rear camera through the Take Photo Widget, everything looks dark. It could be that issue is related to the device you are using, or the backlit position.